Returns

Titanium Technology Material Return Policy

At Titanium Technology, we are committed to providing exceptional customer service, including a transparent and efficient return process for defective or unsuitable products. Please read our material return policy carefully to understand the procedures and conditions applicable to any return.

1. Mandatory Return Form
Before returning any product to Titanium Technology, the customer must fill out and submit the online return form, also known as the Return Merchandise Authorization (RMA) form. This form is essential to initiate the return process and must contain the following information:
– Customer’s contact details
– Titanium Technology invoice number (required to process your request)
– Purchase order number
– Date of purchase
– Detailed description of the problem
– Photos of the product, if possible, illustrating the issue

Any product returns without a duly filled RMA form will not be processed, and return costs will be borne by the customer.

2. Evaluation and Processing of Returns
Upon receipt of the returned product, our technical team will assess the item to determine the nature of the problem. If possible, we will proceed with repairing the defective product. If repair is not feasible, the product will be exchanged according to the initially assigned warranty.

3. Refunds and Special Conditions
No refunds will be authorized except in exceptional cases and under certain conditions. Refunds will be subject to a 15% restocking fee. Items must be returned in their original packaging without any alteration, otherwise no refund or credit will be issued.  Please note that no refunds can be issued for custom-made products, as they cannot be resold. It is the customer’s responsibility to provide accurate dimensions during the initial order.

4. Return Timeframe and Limitations
Any product returns must be made within 60 days of the purchase date to be eligible for a refund or exchange. Products returned after this period will not be credited.

5. Shipping Fees
Shipping fees for returning the item to Titanium Technology are the customer’s responsibility. We recommend using a reliable shipping service and purchasing insurance for the returned package.

At Titanium Technology, we strive to ensure customer satisfaction at every step. Our material return policy aims to streamline the return process while ensuring a positive customer experience. If you have any additional questions regarding our return policy, please feel free to contact us.

Please complete the return request PDF document and attach it to the product to be returned.